Order Information and Policies

In order to offer you the best shipping rate possible, all orders will be shipped through Canada Post expedited parcel service. Shipping and handling rates will be calculated once you place your order.

Placing an order from outside Canada? Need to change the quantity ordered or cancel an order? Problems with your order? Returns and refunds?

You may return any unused or unopened tool kits for a full refund within 30 days of delivery of your shipment. Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. We will notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

Defective or damaged? We will replace items only if they are defective or damaged. Please contact our office to return or replace a damaged or defective item.

Please contact our office: orders@obesitynetwork.ca